Privacy Policy

This Privacy Policy explains how Filedex Learning Inc. ("Filedex", "we", "us") collects, uses, discloses, and safeguards personal information when you use filedex.vip. We follow Canada’s private-sector privacy laws, including PIPEDA and applicable provincial legislation.

Personal information we collect

• Account & forms: name, email, login credentials, profile details, and any information you submit in forms.
• Payments: billing details and transaction information. Card/payment data is handled by our payment processors; we typically receive limited payment tokens and confirmation.
• Support: messages, attachments, and related contact details.
• Usage & device data: IP address, device/browser identifiers, pages viewed, timestamps, approximate location, and cookie/SDK identifiers.
• Analytics/ads tags: cookie or pixel identifiers that measure performance and help deliver or limit advertising (where enabled).

How we use your information

• Provide and operate the service, create and manage accounts, and process transactions.
• Communicate with you about service updates, security notices, and support.
• Improve features, troubleshoot, and analyze usage.
• Prevent fraud, enforce terms, and maintain security.
• Send marketing messages where permitted; you can opt out anytime.

Consent and legal basis (Canada)

We collect, use, and disclose personal information with your consent (express or implied, depending on sensitivity and context) and for purposes a reasonable person would consider appropriate. We may also process information to fulfill contracts with you, to meet legal obligations (e.g., tax/financial recordkeeping), and to protect our legal rights and the security of our services.

Cookies, analytics, and advertising choices

We use cookies and similar technologies. You can control cookies through your browser settings and may be able to opt out of certain interest-based advertising through industry opt-out tools (e.g., Digital Advertising Alliance of Canada). If we send marketing emails, you can unsubscribe using the link in the message.

Disclosure to service providers

We may share personal information with vetted service providers who help us run our business (e.g., hosting, analytics, customer support tools, and payment processing). They are authorized to use the information only as needed to provide services to us and must protect it.

Cross-border processing

Your information may be processed or stored outside Canada (for example, in the United States) by us or our service providers. While outside Canada, it may be subject to the laws of that jurisdiction. We use contractual and organizational safeguards intended to protect personal information during cross-border transfers.

Retention

We keep personal information only as long as needed for the purposes described above, including to meet legal, accounting, and reporting requirements. For example, certain transaction records may be retained for up to 7 years. We then delete, de-identify, or securely destroy it.

Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information (such as access controls, encryption in transit where available, and logging/monitoring). No method of transmission or storage is 100% secure.

Your rights and requests

You may request access to, or correction of, your personal information, and you may withdraw consent (subject to legal/contractual restrictions). To make a request, contact us below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Children

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them.

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